Email Verification & Account Issues

I didn't receive my verification email. What should I do?

If you don't receive the OTP email within 2 minutes, a "Resend OTP" option will appear. You can request a new code at specific intervals (1, 3, or 5 minutes).

What if my verification code isn't working?

Common verification issues:

• "Code is invalid": Double-check you've entered the code correctly
• "This code has expired": Request a new verification code
• Verification codes have time limits for security purposes

My session expired during checkout. Do I need to start over?

No! If your session times out during checkout, simply sign in again. Your selected eSIM plan will remain in your cart, and you can continue the checkout process without reselecting your plan.