eSIM Activation & Setup

How do I install my eSIM?

After successful purchase, you'll receive:

1. A QR code for eSIM installation
2. Step-by-step setup guide specific to your device
3. Device compatibility information
4. Troubleshooting tips

When will I receive my eSIM details?

You'll receive confirmation emails within 5 minutes of purchase containing:

• Purchase confirmation with order details
• eSIM plan information (country, data allowance, validity)
• QR code for installation
• Setup instructions
• Customer support contact details

Can I activate my eSIM before traveling?

Yes, you can install the eSIM on your device before traveling, but we recommend waiting until you reach your destination to activate the data plan.

What if I can't activate my eSIM?

If you experience activation issues:

1. Follow the troubleshooting guide in your confirmation email
2. Ensure your device is eSIM compatible
3. Check your device's software version
4. If problems persist, contact customer support with:
   • Order reference number
   • Device model and operating system version
   • Any error messages received