Contact & Support

How can I contact customer support?

Contact our customer support team with:

• Your email address used for purchase
• Order reference number
• Detailed description of your issue
• Any relevant screenshots or error messages

What information should I include when contacting support?

Always include:

• Email address used for purchase
• Order reference number
• Copy of purchase confirmation (if you have multiple purchases)
• Specific issue description
• Device model and OS version (for technical issues)
• Any error messages received

Legal & Terms

What are the requirements for purchasing an eSIM?

Before completing purchase, you must:

• Agree to Solareo's Privacy Notice & Terms of Service
• Confirm your device is eSIM compatible
• Both checkboxes are required to proceed with purchase

Are there any restrictions I should know about?

• eSIM activation immediately voids refund eligibility
• 30-day refund window is strictly enforced from purchase timestamp
• Refunds are only available for completely unused, unactivated plans
• Device compatibility is your responsibility to verify before purchase