Technical Issues & Troubleshooting

I'm having connectivity issues. What should I do?

1. Ensure you're in an area with network coverage
2. Check your device's data roaming settings
3. Try turning airplane mode on and off
4. Restart your device
5. Contact support if issues persist with your order reference number

What if I can't access my account dashboard due to no remaining data?

If you have connectivity issues preventing dashboard access, we'll send SMS notifications (if phone number provided) with top-up links.

Can I share my eSIM QR code with others?

No! Keep your QR codes secure and never share them. Each eSIM is for individual use only. Sharing QR codes could lead to unauthorized activation and void your refund eligibility.

What happens during system maintenance?

During maintenance periods, you may see a message like: "Top-up services temporarily unavailable during system update. Please try again in 30 minutes." You'll receive email notification when services resume, and any pending requests will be processed automatically.